Investing heavily in engineering and manufacturing apprenticeship schemes, Ashley understands that skills and customer focus will build a sustainable future. In systems and IT, Ashley has led a process based culture to help deliver effective customer service and quality. “Today, our customers are looking for consistent and reliable levels of service as well as quality products. We take that seriously.”
With over 20 years’ experience in customer service, Jamie really understands how to meet his customer’s needs. Working for the Group for over 6 years, Jamie’s knowledge of food cutting surfaces is exceptional and paired with understanding of the latest technologies in sales and manufacturing, Jamie is a true asset to our team.
An enthusiastic member of the the team, Matt is passionate about the food and drink sector and has a great deal of experience of business development and relationship management. Matt believes in building long lasting and mutually beneficial relationships with customers, working collaboratively to explore opportunities to deliver high quality products with first class customer service.
Catherine prides herself in being the first point of contact for key customers. “Providing a quick and fast response to customer enquiries and demands is essential in an increasingly demanding market place.
Well acquainted with order systems, costing and logistics Catherine’s experience is a major part of Row & Sons continued success.
Possessing excellent leadership and management skills, Zoe is responsible for the day-to-day running of the business and believes the very best customer service is based on positive core values underpinning individual, team and company goals. By developing and implementing robust operational processes she aims to deliver innovative, customer led solutions and help to define company direction. “We must listen to understand our customers’ needs, share our knowledge, passion and experience for continuous improvement and customer benefit.”